Frequently Asked Questions
Dealzcart FAQ India
Q: Where do you ship?
A: We currently ship only within India. Delivery depends on pincode serviceability by our logistics partners. – Dealzcart FAQ India
Q: Do you ship outside India?
A: No. International shipping is not available at this time. – Dealzcart FAQ India
Q: How long does delivery take?
A: Orders are usually processed within 1–2 business days. After dispatch, delivery typically takes 1–8 business days depending on your location and courier partner. – Dealzcart FAQ India
Q: Is Cash on Delivery (COD) available?
A: Yes, COD is available on select pincodes depending on courier serviceability. – Dealzcart FAQ India
Q: Are there any shipping charges?
A: Shipping is free across India. – Dealzcart FAQ India
Q: What is your return policy?
A: You can request a return within 30 days of delivery, provided the item is unused, in original condition, and returned in original packaging.
Q: Which items are non-returnable?
A: Some products such as perishable goods, intimate or sanitary items, digital products, and certain personal care items are non-returnable. Category-specific exceptions are mentioned on the product page.
Q: How do I request a return or report a damaged item?
A: Email support@dealzcart.in within 48 hours of delivery with your Order ID, clear product images, and an unpacking video. Returns are accepted only after approval.
Q: Will any charges be deducted from my refund?
A: If a return is approved for a correctly delivered, non-defective item, a reverse shipping charge of ₹99 will be deducted from the refund. Original shipping charges and COD charges, if any, are non-refundable.
Q: How and when will I receive my refund?
A: Once the returned item is received and inspected, approved refunds are processed within 10 business days and are issued to the original payment method. For COD orders, refunds are processed via bank transfer or store credit.
Q: How can I contact support?
A: You can call +917710409410, email support@dealzcart.in, or use WhatsApp. Support is available from 10 AM to 8:30 PM.
To understand your online shopping rights and safety, you may visit National Consumer Helpline India and refer to guidelines from Bureau of Indian Standards.
